Fourth of Six

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Thursday, December 09, 2004

Consumer Reports gives Apple high marks

Yahoo! News - Consumer Reports gives Apple high marks: "With so many of the other companies falling in tech support satisfaction, Consumer Reports concludes, 'companies aren't investing enough in their support operations.'
In contrast, for Apple the organizations says, 'Apple's superiority in all aspects of support, including waiting on the phone and Web support, suggests that it invests its support resources wisely.'
Overall, Apple scored 76/100 in tech support with Dell and Gateway tied for second with 57/100 -- HP and Compaq pulled up the rear with scores of 52/100 and 47/100 respectively.
For repairs and serious problems reported by consumers, Apple again had the best score with just over 10 percent of respondents reporting serious issues. Gateway had the worst record with slightly over 20 percent. Sony, Dell, IBM, HP and Compaq fell in between."


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